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Last updated 17 August 2026. This policy applies to parts supplied by EvoTechnik. Please read it before placing an order.
No payment is taken on this website
This website is a catalogue and enquiry service. There is no shopping cart, no checkout and no online payment. Nothing you do on this site charges you or forms a contract.
When you send an enquiry we reply with availability, a firm price and a delivery estimate. An order exists only once we have confirmed it with you directly — on a call, over WhatsApp, by email, or on a written quotation or invoice. Payment terms, freight and taxes are agreed at that point and are set out on the invoice for that order.
Because of this, the prices and stock shown here are indicative and may change before an order is confirmed.
Check your parts on delivery
Please inspect every consignment when it arrives, before signing for it where that is possible.
Tell us within 48 hours of delivery if anything is wrong — the wrong part, a short delivery, or visible transit damage. Send photographs of the item, the packaging and the shipping label to evtechnoindia@gmail.com or on WhatsApp, quoting your invoice number.
We ask for 48 hours because transit damage cannot be distinguished from later handling damage once a part has been unpacked, fitted or stored. Photographs of the packaging are usually what settles a freight claim, so please keep the original box until the matter is closed.
Defective parts
If a part is faulty on arrival, or fails within the manufacturer's warranty period, we will arrange a replacement or a repair in line with the manufacturer's terms for that product.
Replacement is our normal remedy for electrical items such as batteries, controllers, chargers, motors and BMS units. These are tested against the manufacturer's procedure, and a unit that tests within specification is not a defective unit.
Where a replacement is not available, we will discuss a credit note or a refund of the amount paid for that item with you.
What is not covered
- damage caused by incorrect fitment, wiring or polarity;
- use with a voltage, current or controller outside the part's rating;
- water ingress on parts not rated for it;
- normal wear — brake shoes and pads, cables, tyres, bulbs and similar consumables;
- batteries that have been deep-discharged, left uncharged for long periods, or charged with a charger not matched to the pack;
- items that have been opened, modified or repaired by anybody other than us or the manufacturer's service centre;
- cosmetic marks that do not affect function.
Warranty is the manufacturer's
We are a supplier, not the manufacturer. Warranty periods and conditions are set by the manufacturer of each part and differ between brands and product types. The applicable period is stated on your invoice or in the product documentation.
We will handle the claim with the manufacturer on your behalf. Their assessment of whether a fault is a warranty fault is final. Manufacturer assessments take time, and we will keep you informed rather than guess at an outcome.
Ask us in writing before ordering if the warranty position on a particular part matters to your decision.
Returns of correctly supplied parts
Parts supplied correctly and to specification are not normally returnable. If you ordered the wrong part, contact us — we will try to help, and any return is at our discretion.
Where we do accept such a return:
- tell us within 7 days of delivery;
- the part must be unused, unfitted, and in its original undamaged packaging with all accessories;
- return freight is paid by you;
- a restocking charge may apply, and we will tell you the amount before you send anything back.
Special-order, imported-to-order and custom-assembled items cannot be returned once ordered, because they are bought in specifically for you.
Please do not send anything back before we have agreed it. Unannounced returns cannot be identified against an order and cannot be credited.
How a refund is paid
Where a refund is agreed, it is paid by bank transfer to the account that paid for the order, normally within 7 to 10 working days of us receiving and inspecting the returned item, or of a warranty claim being settled.
Refunds are of the amount paid for the item. Original freight is refunded only where the fault was ours — a wrong part sent, or a part faulty on arrival.
Shipping
We dispatch across India through registered courier and transport partners. The method depends on weight, value and destination; heavy items such as batteries and motors usually travel by surface transport.
Indicative timelines, counted from confirmation of the order and payment as agreed:
- Dispatch: 1–3 working days for stocked items;
- Hyderabad and Telangana: 1–3 working days after dispatch;
- Rest of India: 3–8 working days after dispatch;
- Remote and north-eastern destinations: longer, and we will tell you the estimate before dispatch.
These are estimates, not guarantees. Once a consignment is handed to a courier its progress is outside our control, and we cannot accept liability for delays caused by the carrier, weather, strikes or other events beyond our control. We will chase a delayed consignment with the carrier on your behalf.
Freight charges are quoted per order and shown on the invoice. Please give a complete address and a phone number that will be answered — most failed deliveries are caused by an unreachable number.
Batteries are classed as dangerous goods by some carriers, which can restrict the route or the service available to certain destinations. We will tell you if that affects your order.
Cancelling an order
You may cancel a confirmed order at no charge before it is dispatched, by telling us in writing. After dispatch, the return terms above apply. Special-order and custom-assembled items cannot be cancelled once we have placed them with the supplier.
Grievances
If you are unhappy with how a return, replacement or delivery has been handled, contact us and we will look at it properly:
EvoTechnik
Plot 14, Industrial Estate Road, Kukatpally, Hyderabad 500072
Email: evtechnoindia@gmail.com
Phone: +91 9405847454
We aim to acknowledge within 2 working days and to resolve within 15 working days. Nothing in this policy limits any right you have under Indian consumer law.
Changes to this policy
We may update this policy. The version that applies to your order is the one published when the order was confirmed.